By purchasing any service from RAYNE Communications, you agree to the following Terms and Conditions.

1. SERVICES PROVIDED



RAYNE Communications provides revenue protection systems, intake optimization, automation infrastructure, Google visibility services, and related consulting services for law firms.

Specific services will be defined by the selected package, scope of work, or written service agreement.

2. PRICING



All pricing is listed as “Starting at” and may vary depending on scope, complexity, and implementation requirements.

Setup fees and the first monthly payment are due at the time of enrollment unless otherwise agreed in writing.

Monthly services are billed in advance.

3. PAYMENT TERMS



Preferred payment method is ACH recurring transfer.

Alternative payment methods may be accepted at the discretion of RAYNE Communications.

All payments are due on the agreed billing date.

Failure to process payment may result in suspension of services until payment is received.

4. MONTH TO MONTH SERVICE



Clients may elect month to month service at full monthly pricing.

Month to month clients may cancel at any time by providing written notice prior to their next billing date.

Services will continue through the final paid billing period and terminate at the end of that cycle.

No prorated refunds will be issued.

5. DISCOUNTED TERM COMMITMENT



Clients may elect a six month or twelve month service commitment.

Clients who elect a commitment term will receive a five percent discount on monthly service pricing.

The five percent discount applies to monthly service fees only and does not apply to setup fees unless otherwise agreed in writing.

If a client cancels prior to completion of the agreed commitment term, discounted amounts may be subject to reconciliation.

6. NO REFUNDS



Due to the nature of digital infrastructure, automation implementation, system configuration, consulting, and optimization services, all payments are non refundable.

This includes setup fees, monthly fees, and assessment services.

7. CANCELLATION POLICY



Written cancellation notice must be submitted prior to the next billing cycle.

Services will remain active through the final paid billing date.

Services will terminate at the end of the paid billing cycle.

No partial refunds will be issued for unused time within a billing period.

8. SERVICE REACTIVATION POLICY



If services are paused or canceled, services will remain active through the final paid billing date.

If a client requests reinstatement:

If services have been inactive for sixty (60) days or less, reinstatement may occur without a new assessment.

If services have been inactive for sixty one (61) days or more, a new assessment will be required prior to reinstatement of services.

Reinstatement will not begin until the required assessment has been completed and payment has been received.

This requirement ensures updated system alignment, operational accuracy, and performance evaluation.

9. CLIENT ONBOARDING REQUIREMENTS



Implementation of services begins once all required onboarding materials and system access have been provided.

Client agrees to submit all requested documentation, credentials, platform access, phone routing access, Google access, and any other necessary materials within fourteen (14) calendar days of enrollment.

If required onboarding materials are not submitted within fourteen (14) days, implementation timelines may be delayed.

If onboarding materials are not submitted within thirty (30) days of enrollment, the account may be considered inactive.

Monthly billing will continue unless written cancellation notice is submitted prior to the next billing cycle.

RAYNE Communications is not responsible for delays in implementation, performance, or optimization caused by incomplete onboarding submission or restricted access.

10. PERFORMANCE DISCLAIMER > Wiz: RAYNE Communications provides structured systems designed to reduce revenue leakage and improve intake consistency.

No guarantees are made regarding revenue increases, case volume, profitability, or financial outcomes.

Results depend on multiple variables including market demand, case value, internal staffing, responsiveness, and external market conditions.

11. LIMITATION OF LIABILITY



RAYNE Communications is not liable for indirect damages, loss of profits, operational disruptions, or third party platform outages.

Liability is limited to the amount paid by the client for services during the previous billing cycle.

12. FORCE MAJEURE



RAYNE Communications shall not be held liable for delays or failure to perform services due to circumstances beyond reasonable control, including but not limited to platform outages, software disruptions, internet service interruptions, telecommunications failures, natural disasters, governmental actions, or other events outside operational control.

13. NON SOLICITATION OF PERSONNEL



Client agrees not to directly or indirectly solicit, hire, contract, or engage any employee, contractor, or team member of RAYNE Communications during the term of service and for twelve (12) months following termination of services.

Violation of this provision may result in financial damages equivalent to twelve (12) months of the team member’s compensation.

14. DATA RESPONSIBILITY AND COMPLIANCE



Client is responsible for ensuring compliance with all applicable legal, regulatory, and ethical requirements related to client data, communications, and legal practice standards.

RAYNE Communications provides system implementation and automation services and does not provide legal advice or assume responsibility for legal compliance beyond technical system configuration.

15. CONFIDENTIALITY



All client information, operational data, and communications will be treated as confidential.

Clients agree not to copy, distribute, or replicate proprietary systems or workflows without written consent.

16. INTELLECTUAL PROPERTY



All automation systems, workflows, documentation, configurations, and proprietary processes remain the intellectual property of RAYNE Communications unless otherwise agreed in writing.

17. GOVERNING LAW



These Terms and Conditions are governed by the laws of the State of Texas.

Any disputes shall be resolved in the appropriate courts located in Texas.

18. ACCEPTANCE



By submitting payment, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.